Applies To Product(s): eB Insight Version(s): 15.x.x Environment: N/A Area: Installation & Configuration Subarea: N/A Original Author: Manav Bhardwaj, Bentley Technical Support Group Problem Description: After Local install of eB accessed using IE11 and looking for the 'Get Local Copy' command in a document the command is missing from both the file topic and in the Task Pane even after the Active X control installed on the host machine. It looks like below: Reason: Either the eB Web is not in trusted zone or May be site is not in compatibility view list. Solution: Please check the below steps: 1. Add this eB web to trusted sites 2. Add it to IE compatibility view list Or make compatibility mode off. Hope this will help you to get all the required options!
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