Applies To Product(s): eB Core Version(s): 15.1.1 and higher Environment: N/A Area: Storage Services Subarea: N/A Original Author: Bentley Technical Support Group Problem The storage service in eB System Management Console is Stopped. Attempt to restart will produce the following error: Unable to start the service, you may need to start it manually. Unable to migrate the Bamboo Prevalence database to work with the current version of the storage service. Binary stream '0' does not contain a valid BinaryHeader. Possible causes are invalid stream or object version change between serialization and deserialization. Solution The snapshot file for eB System Management Console might be corrupted. To fix this issue please follow the steps below: 1) Open Windows Services and stop the eB Service Manager 2) Open Windows explorer and navigate down to directory C:\ProgramData\Enterprise Informatics\eB 3) Rename file with .snapshot extension to .snapshot.old 4) Re-start the eB Service Manager 5) Open your eB System Management Console and confirm all services have been started. 6) If at this point your storage devices/repositories do not show under the Storage, you will need to run the Storage Wizard and select option "recover local settings" Comments or Corrections? Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" section. THANK YOU!
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